Noticeboard

THE SURGERY WILL BE CLOSED FOR NEW YEAR HOLIDAYS ON MONDAY 3RD JANUARY 2022. RE-OPENING ON TUESDAY 4TH JANUARY 2022 AT 8.30AM.  IF YOU REQUIRE A DOCTOR IN AN EMERGENCY ONLY OVER THE HOLIDAY PERIOD PLEASE PHONE NORTH & WEST URGENT CARE ON 028 90744447.

JANUARY 2021 - COVID-19 VACCINE UPDATE - VACCINATION IS THE MOST IMPORTANT THING YOU CAN DO TO PROTECT YOUR COMMUNITY AGAINST SERIOUS ILLNESSES.  WHEN ENOUGH PEOPLE GET VACCINATED, IT'S HARDER FOR A DISEASE TO SPREAD TO THOSE WHO CAN'T HAVE VACCINES.  WE KNOW MANY PEOPLE ARE INTERESTED IN THE COVID-19 VACCINATION AND WANT TO ASSURE YOU THAT WE ARE WORKING THROUGH A PRIORITY LIST SET BY THE DEPARTMENT OF HEALTH.  PLEASE DO NOT CONTACT YOUR GP ABOUT THE VACCINE.  WE WILL CONTACT PATIENTS IN ORDER OF PRIORITY.

SEPTEMBER 2020 - FLU VACCINES ARE NOW AVAILABLE AT THE SURGERY - DUE TO THE CURRENT COVID-19 SITUATION WE WILL BE CONTACTING PATIENTS WHO ARE ELIGIBLE FOR THE FLU VACCINE BY TELEPHONE OR LETTER TO ATTEND THE SURGERY FOR AN APPOINTMENT ONLY.  

URGENT NOTICE - DUE TO CORONAVIRUS OUTBREAK WE WILL BE USING A TELEPHONE TRIAGE SYSTEM FOR THE FORSEEABLE FUTURE TO REDUCE THE RISK OF SPREAD.  IF YOUR PROBLEM IS AN EMERGENCY PLEASE PHONE THE SURGERY BETWEEN 8.30AM AND 10.30AM.  PLEASE LEAVE YOUR NAME, CONTACT NUMBER AND A BRIEF DESCRIPTION WITH THE RECEPTIONISTS AND A DOCTOR WILL GET BACK TO YOU.

DUE TO THE HIGH VOLUME OF CALLS FOR TELEPHONE CONSULTATION WITH THE GP WE ARE LIMITING THE DAILY CALLS TO 30 PER DAY.  THE PRACTICE IS EXTREMELY BUSY AT PRESENT DUE TO THE CURRENT COVID 19 CRISIS AND THE GP WILL ONLY TELEPHONE ONCE.  THANK YOU FOR YOUR CO-OPERATION IN THIS MATTER.

IMPORTANT NOTICE REGARDING ORDERING PRESCRIPTIONS - DO NOT ATTEND THE SURGERY YOU MUST ORDER PRESCRIPTIONS BY TELEPHONE ON 028 90391690 BETWEEN 10.30AM TO 12.45PM AND FROM 2PM TO 3PM OR VIA THE 24 HOUR REPEAT PRESCRIPTION LINE ON 028 90721540.  AS YOU CAN APPRECIATE OUR PHONELINES ARE EXTREMELY BUSY, PLEASE BE PATIENT - THANK YOU.

DUE TO THE CURRENT SITUATION YOU MUST ALLOW AT LEAST 48 - 72 HOURS FROM THE ISSUING OF YOUR PRESCRIPTION TO COLLECTING YOUR PRESCRIPTION FROM THE PHARMACY.  AS YOU CAN APPRECIATE THE SURGERY AND THE PHARMACY ARE EXTREMELY BUSY, PLEASE BE PATIENT - THANK YOU.  

IMPORTANT INFORMATION - WE ARE CHANGING TO A COMPLETELY NEW COMPUTER SYSTEM AND GO LIVE ON TUESDAY 28TH NOVEMBER, 2017.  THIS INVOLVES A LOT OF PREPARATION BEFOREHAND AND ON THE GO LIVE DAY.  WE WOULD APPRECIATE YOUR PATIENCE BEFORE AND AFTER THE 28TH NOVEMBER 2017 TO ALLOW US TO ADJUST TO THE NEW SYSTEM, THANK-YOU.

FROM TUESDAY 2ND MAY 2017 THERE WILL BE A NEW GP APPOINTMENT SYSTEM IN PLACE.  THIS SYSTEM WILL OPERATE WITH APPOINTMENTS BEING ALLOCATED ON A DAILY BASIS ONLY.  IF YOU NEED TO SEE A DOCTOR, PLEASE PHONE THE SURGERY BETWEEN 8.30AM AND 10.00AM ON THE DAY.  DUE TO NUMEROUS MISSED AND UNCANCELLED APPOINTMENTS, BOOKING IN ADVANCE IS NO LONGER AVAILABLE.  

IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT WITH THE DOCTOR OR THE NURSE, PLEASE PHONE THE SURGERY TO CANCEL THE APPOINTMENT SO THAT WE CAN ACCOMMODATE OTHER PATIENTS WHO NEED SEEN.

COMMENCING OCTOBER 2017 WE HAVE A NEW SMOKING CLINIC EVERY FRIDAY AFTERNOON BETWEEN 2PM AND 3.30PM.  OUR NEW COUNSELLOR IS SHARON MCCULLOUGH FROM CANCER FOCUS NI.  PLEASE CONTACT THE SURGERY TO MAKE AN APPOINTMENT.

IF YOU ARE TRAVELLING ABROAD AND REQUIRE VACCINATIONS, PLEASE CONTACT THE SURGERY 4 - 6 WEEKS PRIOR TO YOUR DATE OF TRAVEL, IT TAKES TIME TO CHECK UP ON YOUR VACCINATION HISTORY, ORDER THE VACCINATIONS AND BOOK AN APPOINTMENT WITH THE NURSE TO ADMINISTER THEM.  PLEASE GIVE AS MUCH NOTICE AS YOU POSSIBLY CAN.

   

 

 

 

 

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

  • NVDA with Internet Explorer
  • NVDA with Google Chrome
  • NVDA with Firefox
  • NVDA with Edge
  • NVDA with Safari
  • JAWS with Internet Explorer
  • JAWS with Google Chrome
  • JAWS with Firefox
  • JAWS with Edge
  • JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

  • Google Chrome (versions in support)
  • Mozilla Firefox (versions in support)
  • Internet Explorer (version 10 and above)
  • Microsoft Edge (versions in support)
  • Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • JavaScript

UserWay accessibility widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

  • Increase Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cursor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
  • The text will not reflow in a single column when you change the size of the browser window.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • Some elements may be missing keyboard focus.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • Some image links are missing alternative text.
  • Heading is missing text in some areas.
  • Some heading elements are not consistent.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing. 

This statement was prepared on 30th June 2021. It was last reviewed on 30th June 2021 by My Surgery Website.  We tested the home page and 10 random pages.  Next review due 30th December 2021 by My Surgery Website

Accessible features we test manually

  • manual check against the W3C validator
  • examining microdata markup and alt text using special tools
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features we test using third party tools

Axe: Web Accessibility Testing

Site Improve Accessibility Checker

WAVE Web Accessibility Evaluation Tool

 
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