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SEPTEMBER 2020 - FLU VACCINES ARE NOW AVAILABLE AT THE SURGERY - DUE TO THE CURRENT COVID-19 SITUATION WE WILL BE CONTACTING PATIENTS WHO ARE ELIGIBLE FOR THE FLU VACCINE BY TELEPHONE OR LETTER TO ATTEND THE SURGERY FOR AN APPOINTMENT ONLY.  

URGENT NOTICE - DUE TO CORONAVIRUS OUTBREAK WE WILL BE USING A TELEPHONE TRIAGE SYSTEM FOR THE FORSEEABLE FUTURE TO REDUCE THE RISK OF SPREAD.  IF YOUR PROBLEM IS AN EMERGENCY PLEASE PHONE THE SURGERY BETWEEN 8.30AM AND 10.30AM.  PLEASE LEAVE YOUR NAME, CONTACT NUMBER AND A BRIEF DESCRIPTION WITH THE RECEPTIONISTS AND A DOCTOR WILL GET BACK TO YOU.

DUE TO THE HIGH VOLUME OF CALLS FOR TELEPHONE CONSULTATION WITH THE GP WE ARE LIMITING THE DAILY CALLS TO 30 PER DAY.  THE PRACTICE IS EXTREMELY BUSY AT PRESENT DUE TO THE CURRENT COVID 19 CRISIS AND THE GP WILL ONLY TELEPHONE ONCE.  THANK YOU FOR YOUR CO-OPERATION IN THIS MATTER.

IMPORTANT NOTICE REGARDING ORDERING PRESCRIPTIONS - DO NOT ATTEND THE SURGERY YOU MUST ORDER PRESCRIPTIONS BY TELEPHONE ON 028 90391690 BETWEEN 10.30AM TO 12.45PM AND FROM 2PM TO 3PM OR VIA THE 24 HOUR REPEAT PRESCRIPTION LINE ON 028 90721540.  AS YOU CAN APPRECIATE OUR PHONELINES ARE EXTREMELY BUSY, PLEASE BE PATIENT - THANK YOU.

DUE TO THE CURRENT SITUATION YOU MUST ALLOW AT LEAST 48 - 72 HOURS FROM THE ISSUING OF YOUR PRESCRIPTION TO COLLECTING YOUR PRESCRIPTION FROM THE PHARMACY.  AS YOU CAN APPRECIATE THE SURGERY AND THE PHARMACY ARE EXTREMELY BUSY, PLEASE BE PATIENT - THANK YOU.  

WE WOULD LIKE TO WELCOME OUR NEW GP DR. FAYE GIBSON TO LIGONIEL HEALTH CENTRE.  DR. GIBSON COMMENCED WORKING AT THE SURGERY ON THE 2ND APRIL 2019. GOOD LUCK FAYE!

IMPORTANT INFORMATION - WE ARE CHANGING TO A COMPLETELY NEW COMPUTER SYSTEM AND GO LIVE ON TUESDAY 28TH NOVEMBER, 2017.  THIS INVOLVES A LOT OF PREPARATION BEFOREHAND AND ON THE GO LIVE DAY.  WE WOULD APPRECIATE YOUR PATIENCE BEFORE AND AFTER THE 28TH NOVEMBER 2017 TO ALLOW US TO ADJUST TO THE NEW SYSTEM, THANK-YOU.

FROM TUESDAY 2ND MAY 2017 THERE WILL BE A NEW GP APPOINTMENT SYSTEM IN PLACE.  THIS SYSTEM WILL OPERATE WITH APPOINTMENTS BEING ALLOCATED ON A DAILY BASIS ONLY.  IF YOU NEED TO SEE A DOCTOR, PLEASE PHONE THE SURGERY BETWEEN 8.30AM AND 10.00AM ON THE DAY.  DUE TO NUMEROUS MISSED AND UNCANCELLED APPOINTMENTS, BOOKING IN ADVANCE IS NO LONGER AVAILABLE.  

IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT WITH THE DOCTOR OR THE NURSE, PLEASE PHONE THE SURGERY TO CANCEL THE APPOINTMENT SO THAT WE CAN ACCOMMODATE OTHER PATIENTS WHO NEED SEEN.

COMMENCING OCTOBER 2017 WE HAVE A NEW SMOKING CLINIC EVERY FRIDAY AFTERNOON BETWEEN 2PM AND 3.30PM.  OUR NEW COUNSELLOR IS SHARON MCCULLOUGH FROM CANCER FOCUS NI.  PLEASE CONTACT THE SURGERY TO MAKE AN APPOINTMENT.

IF YOU ARE TRAVELLING ABROAD AND REQUIRE VACCINATIONS, PLEASE CONTACT THE SURGERY 4 - 6 WEEKS PRIOR TO YOUR DATE OF TRAVEL, IT TAKES TIME TO CHECK UP ON YOUR VACCINATION HISTORY, ORDER THE VACCINATIONS AND BOOK AN APPOINTMENT WITH THE NURSE TO ADMINISTER THEM.  PLEASE GIVE AS MUCH NOTICE AS YOU POSSIBLY CAN.

   

 

 

 

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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